Support center
We answer every email — usually within 24h on weekdays.
support@sanva.tk
Email is preferred so we can track your issue.
In-app feedback
In-app feedback
App → Settings → Help & Feedback to send redacted logs.
Frequently asked
1. My parents aren't great with phones — can they use LifeLore?
Yes. LifeLore is built for older users: large type, a clean interface, and accessibility support. If typing is hard, one tap records voice and the app transcribes it automatically. Children can also help with the initial setup, then hand it over.
2. Will the AI make up things I never said?
Never. This is LifeLore's core promise. AI only organizes the real memories you've recorded into chapters — it adds no new facts. Long-press any generated passage to see which of your own words it was woven from; if you're not happy, regenerate it. Your memory is the truth; AI only helps you organize it.
3. Are my memories and photos uploaded to the cloud?
By default, no. Your written text, recordings, and photos stay on your phone and are not uploaded. Only when you (as a Pro user) run AI chapter synthesis does the text of that chapter get sent to an AI gateway to be organized — recordings and photos are never uploaded, and nothing is cached afterward. See the Privacy Policy for details.
4. Can LifeLore be given as a gift to my parents?
Yes. LifeLore supports gifting: you can buy a yearly subscription as a gift and send a redemption code to a parent or elder, helping them preserve their own life story.
5. How do I cancel my subscription?
iOS: Settings → Apple ID → Subscriptions. Android: Play Store → Profile → Payments & subscriptions. Cancellation takes effect at the end of the current period; Pro stays usable until then. Canceling within the 14-day free trial incurs no charge.
6. How do I delete my account?
App → Settings → Delete account, then type DELETE to confirm. All your memories, chapters, recordings, photos, and account & subscription data are permanently and irreversibly erased, and your Sign in with Apple authorization is revoked at the same time.